What is debt dispute? 

The right to dispute the accuracy of an account is indispensable to ensure fair business practices.  Infinity Consumer Services uses a private third-party fiduciary to dispute the accuracy of accounting on our customer’s behalf.  A third-party is used to maintain a level of privacy that corporate entities, such as Infinity Consumer Services, may not be able to provide as a registered business. 

This third-party is called an authorized representative.  The authorized representative acts on our customer’s behalf to dispute the validity of accounting as well as request other disclosures the debt collector must verify through the lender.

If a lender and/or debt collector cannot verify pertinent information regarding an account, they may be in violation of consumer protection laws.  During and after a dispute, collection efforts by debt collectors sometimes cease until they can provide such disclosures. 


Often, we see collection efforts come to a standstill until the statute of limitations for debt collection runs out.

The statute of limitations for collection on unsecured credit accounts varies from state to state.  After the statute of limitations runs out in say 5 years for example, a consumer may have a right to challenge any collection efforts as outside the statute of limitations.  In short, a creditor/debt collector may have missed their window of opportunity to collect on the account.


In other situations, a debt collector may resell the account to another debt collection firm when a dispute is performed by a consumer or their appointee.  This simply means the first debt collector could not provide the requested verification and sells the account to another debt collector, i.e. account buyer, that will try to collect.  This may continue for some time and the lender or account buyer may  initiate a lawsuit.

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